Billing
Absences and Substitutes
The Problem Someone goes on vacation. Or takes a day off. Or is on sick leave. Every day someone in the company is unavailable - but emails, tickets,...
Ticket Escalation
What Is Escalation? Escalation is an automatic notification mechanism that ensures no helpdesk ticket goes unanswered. When a client submits a reques...
Monitoring Response Times
The Problem Dozens of messages come in every day - client emails, helpdesk tickets, live chats, phone calls. All it takes is someone being busy or mi...
Recurring Tasks Without Duplicates
You’ll find recurring tasks in Organize > Settings > Recurring Tasks. From there you can create new ones and edit existing ones. By default, a recurr...