Response Templates
Templates are ready-made responses that an operator can quickly insert during a chat conversation. They speed up client support and ensure communication consistency.
Use Cases
- Greetings — standard client greeting
- FAQ — answers to frequently asked questions
- Farewells — ending a conversation
- Instructions — ready-made instructions for common issues
Template Properties
- Name — template identifier (e.g., “Greeting”, “Password Reset Instructions”)
- Content — message text to be inserted
- Active — whether the template is available for use
- Widget — optionally, a template can be assigned to a specific widget
How to Use
In the operator panel during a conversation, the operator can select a template from the list — the content will be inserted into the message field, ready to send or modify.