If you use a @gmail.com mailbox or professional email through Google Workspace, you can easily forward messages to Intum. This way, emails will automatically appear in the mail module.
Step 1: Get the Technical Address from Intum
Before going to Gmail settings, you need the address to forward mail to:
- In Intum, go to Mail > Mailboxes
- Click edit on your mailbox (if creating a new one, save it first)
- Copy the address from the Forwarding address field
Step 2: Configuration in the Gmail Panel
Log in to Gmail in your browser:
- Click the gear icon in the upper right corner and select See all settings
- Go to the Forwarding and POP/IMAP tab
- In the “Forwarding” section, click Add a forwarding address
- Paste the forwarding address copied from Intum and click OK, then Continue
Step 3: Address Verification
Google requires confirmation that you have access to the destination address:
- Gmail will send a message with a verification code to that address
- Go back to Intum - after a moment, a new message from Google Team will appear in the “Unassigned” folder
- Click the confirmation link in the message body
Step 4: Activate Forwarding
Verification alone is not enough - you still need to activate the rule:
- In the Forwarding and POP/IMAP tab, make sure the option Forward a copy of incoming mail to… is selected
- From the list, choose the verified Intum address
- Decide what should happen to originals on Gmail (recommended: keep Gmail’s copy in the Inbox)
- Scroll to the bottom and click Save Changes
Why Forwarding Instead of IMAP?
Messages arrive in Intum almost immediately after being received by Google’s servers. You don’t need to provide your Google account password in Intum - we don’t use the IMAP protocol. All emails remain available on Gmail as a backup.
If you only want to forward selected emails, you can set up a Gmail filter to forward only messages matching certain criteria (e.g., from a specific domain or with a specific word in the subject).