Entries
An entry is an article in the knowledge base — it can be an instruction, guide, FAQ, or technical documentation.
Entry Content
An entry has two content fields:
-
Content (
content) — description from the user’s perspective, written by default in Markdown -
API Documentation (
content_api) — optional technical documentation (endpoints, fields, examples)
Entry Properties
- Title — article heading
- Category — assignment to a category
- Tags — keywords to aid searching
- Priority — display order
- URL — slug automatically generated from the title (with category prefix)
- Status — publication stage
SEO
Each entry can have its own SEO metadata:
- HTML Title — browser page title
- HTML Description — meta description
Privacy and Publication
- Private — visible only to logged-in users with permissions
- Publication Date — the entry will appear publicly only from the specified date
- Draft — automatic draft saving during editing
Related Entries
Entries can be linked to each other — this creates a bidirectional association visible in the “Related” section on the entry page.
Multilingual Support
Entries from different knowledge bases can be linked as translations of the same article.
Rating
Visitors can rate entries (helpful/unhelpful). Ratings affect the article’s ranking.
Attachments
Files can be added to an entry — images (displayed inline), PDF documents, etc.
Navigation
The system automatically generates a table of contents from headings (H2-H5) in the article — visible as a navigation menu on the entry page.