How to enable the Helpdesk module?
The Helpdesk module is not active by default. To enable it:
- Go to Settings → Modules
- Find the Helpdesk module on the list
- Click the (+) button next to the module name
After activation, the module will appear in the main menu and will be ready for configuration.
Helpdesk Module Settings
In the Helpdesk module settings (/helpdesk/settings), you can manage the general configuration of the ticket handling system.
Available Options
Default Desk
You can select the desk that will be used as default — e.g., when creating a new ticket from the panel.
Notes
A text field for internal notes about helpdesk configuration — e.g., handling procedures, team instructions.
Counter Repair
An administrator can recalculate desk counters — the number of open, unassigned, and pending tickets. Useful when counters display incorrect values.
Important Information
- Helpdesk settings are one record per account (created automatically)
- Changes take effect immediately
- Access requires Helpdesk module administrator permissions